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Can I do voicerecording on every PBX ? |
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Yes, CallCatcher supports every brand of PBX and can be connected on either the trunk side (which is PBX independent) or PBX extension side (with usually proprietary interfaces).
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I have a VoIP PBX, can I use the CallCatcher ? |
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Yes, if the PBX is connected to ISDN trunk lines you can. This is usually much more cost effective than recording VoIP extensions. In most cases the number of trunk channels is less than the number of extensions. Also a single server can handle simultaneous recording of 120 channels of ISDN easily while such a server could only handle upto 30 channels of software based VoIP recording simultaneously.
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Fractional ISDN-8 or ISDN-20 is that possible ? |
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Indeed that is possible as these fractional PRI lines are basically standard ISDN-30 trunk lines that are channel limited by the Telecoms provider.
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Can anyone notice that the telephone line is being ‘tapped’ ? |
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No, it is impossible to notice or measure that the line is being recorded as the CallCatcher does it guaranteed non-intrusively using high-impedance voicerecording tap interfaces.
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Are there any delays or non transparancy caused between the PBX and the PSTN (central office) ? |
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No, as the telephone lines are ‘tapped’ in parallel, there is no way that delays can be caused or that signalling information is disturbed. Full transparancy is guaranteed !
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Will I see dialled number (DDI) and CLI information ? |
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Yes, on Analog and ISDN trunk interfaces all signalling is detected and for most PBX brands there is also D-signalling support. PBX brands for which there is no D-signalling support, only the extension number is displayed in the recordings.
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If I record on trunk lines, will I see the PBX extension number ? |
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Basically you only will see DDI / CLI information as this is the only information available on the trunk lines. However, PBX extension numbers usually can be extracted from the PBX SMDR / CDR port (RS232 or TCP/IP) and looped back to the CallCatcher voicerecorder using the CallLink client application.
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